Members and roles
The Organization > Members page lists all the accounts attached to your organization, their role, and the state of their seat.
Invite a member
- Click Invite a member
- Enter their professional email address
- The invitee receives an invitation email and creates their account
- Their account occupies a seat as soon as it is validated
The number of available seats depends on your plan: 3 on Starter, 50 on Business, unlimited on Enterprise. If all seats are occupied, validating a new member prompts you to add seats or change plans. See Per-seat billing.
The roles
| Role | Description |
|---|---|
| OrgAdmin | Administrator: invites and validates members, manages billing, security, and API keys. |
| OrgUser | Standard member: accesses the organization's projects and campaigns according to their permissions. |
| PendingUser | Account created automatically via SSO, awaiting validation by an OrgAdmin. |
The owner can transfer ownership in self-service from Organization > Members > Transfer ownership. Safeguard: the last OrgAdmin of an organization cannot be removed. If things get stuck (owner departure), the support team can force a transfer.
Custom roles (Business and Enterprise)
Beyond the base roles, the Business and Enterprise plans let you create custom roles with fine-grained permissions (read-only, project management, billing access…). A member whose custom role is removed automatically falls back to their base role. Custom roles are managed from Organization > Security > Roles.
Validate a pending account
Accounts created through SSO sign-in arrive with the PendingUser status: they have access to nothing until an OrgAdmin validates them (and a seat is available). Validation is done from Organization > Members, using the Validate button.