Members and roles
The Organization > Members page lists all the accounts attached to your organization, their role, and the state of their seat.
Invite a member
- Click Invite a member
- Enter their professional email address
- The invitee receives an invitation email and creates their account
- Their account occupies a seat as soon as it is validated
The number of available seats depends on your plan: 3 on Starter, 50 on Business, unlimited on Enterprise. If all seats are occupied, validating a new member prompts you to add seats or change plans. See Per-seat billing.
The roles
| Role | Description |
|---|---|
| OrgAdmin | Administrator: invites and validates members, manages billing, security, and API keys. |
| OrgUser | Standard member: accesses the organization's projects and campaigns according to their permissions. |
| PendingUser | Account created automatically via SSO, awaiting validation by an OrgAdmin. |
The organization's owner is a special OrgAdmin: they cannot be removed by another administrator. Ownership can be transferred by the support team.
Custom roles (Business and Enterprise)
Beyond the base roles, the Business and Enterprise plans let you create custom roles with fine-grained permissions (read-only, project management, billing access…). A member whose custom role is removed automatically falls back to their base role.
Validate a pending account
Accounts created through SSO sign-in arrive with the PendingUser status: they have access to nothing until an OrgAdmin validates them (and a seat is available). Validation is done from Organization > Members, using the Validate button.